Elite Office Partitions respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit eliteofficepartitions.co.uk, submit an enquiry, request a quotation or use our services.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Who We Are
Elite Office Partitions designs, manufactures and installs office partition systems for businesses and commercial spaces across the UK.
For the purposes of UK data protection law, Elite Office Partitions is responsible for personal information collected through this website and in connection with enquiries about our services.
If you have questions about this Privacy Policy or how we handle your personal information, please contact Elite Office Partitions using the contact details provided on our website.
2. Personal Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a quotation or use our services.
Information collected through our website enquiry form may include:
First name
Last name
Postcode
Email address
Telephone number
We may also collect:
Business or organisation name
Business address
Project or installation address
Details about your office partition requirements
Information about your workplace or commercial property
Details provided when requesting a quotation
Information contained within emails, telephone conversations and other correspondence
Project and customer records
Invoice and transaction information
Any other information you voluntarily provide to us
We may also collect technical information when you use our website. This can include your IP address, browser, device, operating system, pages visited, referral source and information about how you interact with the website.
3. How We Collect Personal Information
We may collect information directly from you when you:
Complete our website enquiry form
Request a quotation
Arrange a consultation
Contact us by telephone or email
Request a site survey
Discuss an office partition project with us
Become a customer
Communicate with us during a project
Provide information required to complete an installation
We may also receive relevant information from contractors, suppliers, property professionals or other organisations involved in a project where there is a lawful reason for them to provide it.
4. How We Use Your Personal Information
We may use your personal information to:
Respond to enquiries
Contact you about your enquiry
Provide quotations and proposals
Arrange consultations and site surveys
Assess your office partition requirements
Design partition systems
Plan projects
Manufacture and supply partition systems
Arrange and complete installations
Manage existing projects
Provide customer service
Communicate with customers, suppliers and contractors
Maintain financial and business records
Process and manage payments
Manage complaints or disputes
Improve our products and services
Improve our website and customer experience
Monitor website performance
Protect our website and systems
Prevent fraud and misuse
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims
We only use personal information where we have a lawful reason to do so.
5. Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
We may process your information when it is necessary to take steps at your request before entering into a contract or to fulfil an existing contract.
This can include preparing a quotation, arranging a site survey, designing a partition system, managing an installation or providing other agreed services.
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests and those interests do not override your rights.
This can include:
Responding to business enquiries
Preparing quotations
Managing customer relationships
Operating and improving our business
Managing suppliers and contractors
Protecting our website and systems
Maintaining appropriate business records
Resolving disputes
Legal Obligation
We may process or retain personal information where necessary to comply with legal, tax, accounting or regulatory requirements.
Consent
Where required, we may process personal information based on your consent.
This may apply to certain marketing communications and non-essential cookies or tracking technologies.
Where processing relies on consent, you can withdraw your consent at any time.
6. Enquiries and Quotations
When you submit an enquiry through eliteofficepartitions.co.uk, we may collect your name, postcode, email address, telephone number and information about your project.
We use this information to understand your requirements, contact you and provide relevant advice or a quotation.
Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.
7. Site Surveys and Projects
If your enquiry progresses, we may collect additional information required to assess, design and deliver your project.
This may include property information, measurements, site access information, plans, drawings, photographs, project contacts and installation requirements.
We process this information because it may be necessary to provide an accurate quotation, plan the work and deliver the agreed office partition services.
8. Telephone and Email Communications
If you contact us by telephone or email, we may retain information about your enquiry and our correspondence.
We keep relevant correspondence because it allows us to respond to requests, maintain continuity throughout a project and retain appropriate business records.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure performance.
Some cookies are strictly necessary because the website requires them to function correctly.
Other cookies may be used for analytics, performance measurement or marketing.
Where UK law requires consent, non-essential cookies should only be used after you have provided that consent.
You can manage cookies through the cookie controls available on our website and through your browser settings.
10. Website Analytics
We may use analytics technologies to understand how visitors use our website.
Information collected through analytics may include:
Pages visited
Time spent on the website
How you arrived at the website
Approximate location
Browser information
Device information
Website interactions
We use this information because understanding how visitors use our website helps us improve its performance, content and usability.
Where analytics technologies require consent, they will only be used after the appropriate consent has been obtained.
11. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where this is necessary to operate our business, deliver a project or comply with legal requirements.
These parties may include:
Website hosting providers
IT and technical support providers
Email and communications providers
Customer management systems
Accountants
Professional advisers
Manufacturers and suppliers
Installation contractors
Other contractors involved in a project
Payment and financial service providers
Website analytics and technology providers
Government authorities
Regulators
Courts and law enforcement agencies
We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
Where another organisation processes personal data on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
12. International Data Transfers
Some technology and service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with UK data protection law.
Depending on the circumstances, appropriate safeguards may include UK adequacy regulations, approved contractual safeguards or another legally recognised transfer mechanism.
13. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period depends on:
The type of information
The purpose for which it was collected
Our relationship with you
Contractual requirements
Tax and accounting requirements
Legal and regulatory obligations
Potential complaints, disputes or legal claims
Enquiry information may be retained for a reasonable period so we can respond to enquiries, manage potential projects and maintain appropriate business records.
Customer, project, transaction and accounting records may be retained for longer where necessary to comply with legal or business requirements.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
14. How We Protect Your Personal Information
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access
Accidental disclosure
Loss
Destruction
Alteration
Misuse
Access to personal information should be limited to people who require it for legitimate business purposes.
No internet transmission or electronic storage system can guarantee complete security. You should therefore take appropriate care when submitting information online.
15. Your Data Protection Rights
Under UK data protection law, you may have several rights concerning your personal information.
Depending on the circumstances, these may include the right to:
Be informed about how your personal information is used
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing relies on consent
Object to direct marketing at any time
Some rights are subject to legal conditions and exemptions.
16. Subject Access Requests
You can ask us for a copy of personal information we hold about you.
To make a request, contact Elite Office Partitions using the contact details available on our website.
We may need to verify your identity before releasing personal information because we have a responsibility to prevent unauthorised disclosure.
We will respond to valid requests within the timeframe required by applicable data protection law.
17. Marketing Communications
We may contact existing customers about relevant products or services where UK law permits us to do so.
Where consent is required for electronic marketing, we will obtain the appropriate consent before sending marketing communications.
You can opt out of marketing communications at any time by using an unsubscribe option where provided or by contacting us.
Submitting an enquiry or requesting a quotation does not automatically constitute consent to receive unrelated marketing communications.
18. Third-Party Websites
Our website may contain links to websites operated by other organisations.
We do not control third-party websites and are not responsible for their privacy practices, security or content.
If you follow a link to another website, you should review that organisation's privacy policy before providing personal information because its data processing practices may differ from ours.
19. Children's Privacy
Elite Office Partitions provides commercial office partition services. Our website and services are not specifically directed at children.
We do not knowingly collect children's personal information for the purpose of providing our office partition services.
20. Personal Data Breaches
If we become aware of a personal data breach, we will assess the nature of the breach, its potential consequences and the individuals who may be affected.
Where required by law, we will report a qualifying personal data breach to the Information Commissioner's Office within the applicable legal timeframe.
Where a breach is likely to result in a high risk to affected individuals, we will notify those individuals where required by law.
21. Complaints
If you have concerns about how Elite Office Partitions collects or uses your personal information, please contact us so we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office, which is the UK's independent regulator for data protection and information rights.
22. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology, business practices or legal obligations change.
The latest version will be published on eliteofficepartitions.co.uk.
The date at the top of this Privacy Policy shows when it was last updated.
23. Contact Elite Office Partitions
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your personal information is handled, please contact Elite Office Partitions using the contact details available on eliteofficepartitions.co.uk.